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1. Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed and another email once your order has shipped.

Please note that during high-volume periods, processing times may be slightly longer.

2. Shipping Rates & Delivery Estimates

Shipping charges and estimated delivery times are calculated and displayed at checkout.

Estimated delivery times may vary based on:

  • Your location

  • Shipping method selected

  • Carrier delays outside our control

Delivery times are estimates, not guarantees.

3. Domestic & International Shipping

  • We currently ship to U.S. addresses and select international locations.

  • International customers are responsible for any customs duties, taxes, or import fees charged by their country.

SkyRise Shop is not responsible for delays caused by customs processing.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

5. Shipping Delays

Shipping delays may occur due to:

  • Weather conditions

  • Carrier issues

  • Customs inspections

  • Incorrect or incomplete shipping addresses

We are not responsible for delays once the package has been handed over to the shipping carrier.

6. Incorrect Address or Lost Packages

  • Please ensure your shipping address is correct at checkout.

  • SkyRise Shop is not responsible for orders shipped to incorrectly provided addresses.

  • If your package is marked as delivered but not received, please contact the carrier first.

For assistance, reach out to us at the email below.

7. Damaged or Missing Items

If your order arrives damaged or missing items, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item and packaging

We will review the issue and work with you to find a solution.

8. Contact Information

If you have any questions about shipping, please contact us:

SkyRise Global LLC
📧 Email: skyrisegloballlc2025@gmail.com
📍 Address: 30 N Gould St Ste R, Sheridan, WY 82801